Frequently Asked Questions


About DMXReady

What advantages are there to buying DMXReady Applications?
Scripting, setting up your database, and implementing applications takes either time or money, and usually lots of it. But with DMXReady Applications, you save both by plugging in a pre-scripted and fully customizable application complete with a pre-configured database. Simply put, DMXReady Applications are an easy alternative to difficult application scripting.
 
What is DMXReady?
DMXReady creates “Ready-to-use” applications for websites. We write the scripts, set-up the database, and provide you with everything you need to plug-in to your new or existing website.
 
Why does DMXReady build ASP applications instead of PHP?
DMXReady started making database-driven websites and applications before PHP really became popular. However DMXReady made the conscious decision to stick with ASP because it offers many advantages including the ability to allow pre-built databases, it’s generally easier for beginners to modify and customize, and because it is less susceptible to the many attacks on PHP-based websites.
 

Customization

Are DMXReady applications open-source?
All applications are open and fully customizable right down to the scripting. Although we strive to make each application as "feature-rich" and "user-friendly" as possible, web designers can change all aspects of the script within Dreamweaver (or any HTML editor) as they wish.
 
Are v2 applications easier to customize?
Yes. Many functions can now be changed from within the Control Panel, so that you do not have to modify the code any more!
 
Can Anyone Customize DMXReady Applications?
There are different levels of customization, ranging from simply adding an application into your existing web page to changing the scripts and therefore the functionality of your application. All DMXReady applications are fully open-source so anyone can view and change the HTML, ASP, VBScript, and Javascript coding. However just as some people can customize cars and some can’t, your own personal ability to make changes will depend on your expertise and/or your willingness to learn! For those who do not want to undertake changes themselves, DMXReady offers various Professional services
 
How do I customize my DMXReady Application?
All pages are 100% open source so you can modify/customize the pages for your specific need. Please follow this link to review tips on how to customize your application: http://dmxready.helpserve.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=61
 
Is There Anywhere I Can Go to Get Customization Help?
The DMXReady Online Knowledgebase offers a number of tips and links for the DIY and web professional who want help customizing their applications. You can also do an Internet search for your problem – there are thousands of ASP resources on the ‘Net. And if you are really stuck, DMXReady offers Professional Services that will do it all from installation to full website makeovers and design.
 
Will these applications “fit in” with the rest of my website?
Yes! Every application is fully customizable so you can blend them in with the “Look & Feel” of your website. We also have the "Plug-in Wizard" that will generate the exact line of code you copy and paste into your existing web page.
 

Database

Are DMXReady applications compatible with MySQL?
YES... All DMXReady applications are compatible with MySQL. All that is required is the following: 1. Setup your MySQL database on your host server 3. Import the MySQL dump file 2. Adjust the DSNLESS connection string to connect to the MySQL database. The DMXReady website uses DMXReady apps running on MySQL. You can also contact DMXReady Professional Services for complete database conversion including data transfer and installation.
 
Do I need Microsoft Access to use DMXReady apps?
No, all database files are fully integrated into the application, and can be modified through the Admin page. However, you can make changes at the database level, in which case you will need MS Access.
 
What database do DMXReady applications use?
All DMXReady applications come with a pre-configured MS Access database. As well, All DMXReady applications are compatible with MySQL. See the related item link on how to convert your MS Access database to MySQL or MSSQL.
 

Discounts

Does DMXReady offer discounts for Not-For-Profit use?
DMXReady offers a 50% discount to Charitable Organizations, Churches and Educational Institutions. Learn More
 

General

Is DMXReady affiliated with Adobe?
No, we are an independent company in the business of creating dynamic website applications for use within the Dreamweaver environment. However, the majority of our applications are 100% Adobe tested, and 100% guaranteed to work within Dreamweaver.
 
What is your privacy policy?
We do not sell or otherwise distribute our customer/client list with any other agencies. Any collection of information made by DMXReady is solely to confirm payment validity and to keep our customers/clients informed of new products.
 
Who can benefit most from DMXReady applications?
Anyone who wants to create a dynamic website will benefit. Web designers will save time scripting – and their clients money – while web administrators and smaller website operations will appreciate the user-friendly browser interface. Updating web site content is a snap, and is instantaneous.
 

Hosting Requirements

Can I use your application in any website?
DMXReady applications are created within Dreamweaver and are 100% tested and compatible with Dreamweaver. As with any ASP scripted websites, your web server must have ASP capabilities. All DMXReady applications have been designed to run on ANY hosting environment that supports ASP including UNIX, Linux and Microsoft (running RedHat ASP Support, RedHat ASP, Chilisoft ASP etc). Click here if you require DMXReady compatible - ASP hosting.
 
My server does not support ASP scripts. Can I use DMXReady applications?
DMXReady applications will run on any ASP enabled web server. If you are not currently using an ASP enabled web server contact your existing web host to upgrade OR Click here if you require DMXReady compatible - ASP hosting.
 

Installation

Can I use more than one DMXReady application within a website?
Yes! All applications are designed to work with each other. Each application is stored in its own folder so there is no need to worry about overwritten admin files.
 
How do I install a DMXReady application?
All DMXReady apps come with detailed installation and set-up instructions, as well as a User Guide. You can find the guide for your application on the Support Page. DMXReady also offers the "Installation & Setup" services. See our services page for more details.
 
How long will it take to install an application?
For those familiar with using FTP, installation for most users should only take 5 minutes. Under certain circumstances, adjustments may need to be made to accommodate certain web server requirements if they differ from the norm. We have included documentation with every application that covers all difficulties encountered to date.
 
I want to add a new accessory to my DMXReady application. Will it plug right in?
Yes, all v2 accessories automatically connect with their respective v2 applications. For v1 accessories, install as you normally would and they will automatically be added to the v1 applications that you added in the above step.
 
I want to add a new DMXReady v1 application to my DMXReady CMS. Will it plug right in?
Yes, though it is slightly different that plugging in your v2 applications. Rather than select from a pull-down menu, there is an area to add the custom script to your page.
 
I want to add a new DMXReady v2 application to my DMXReady CMS. Will it plug right in?
Yes, all DMXReady v2 applications will appear on your dashboard, and automatically plug into DMXReady CMS without the need for any coding. Once installed to your server, simply select the plugin from the pull-down menu in the Edit Page area, and it will appear on that page.
 
Is installation complicated?
If you are a web designer or have any experience using FTP, you should be able to install the whole application in minutes. Simply unzip and upload all files to your web server and you are ready to go. If you have never created a website, this process might be a bit more time-consuming, but ultimately it is not a difficult task. Remember too, DMXReady offers free support with each app purchase. Simply visit the DMXReady online support desk for all your tech support options.
 
Will DMXReady install my apps for me?
Yes. If you are running into problems, simply visit the DMXReady online support desk for all your tech support options. DMXReady also offers the "Installation & Setup" service. See our services page for more details.
 

Licensing

Can I upgrade my Single Site License (SSL) to a Developer License (DL) at a later date?
Yes, From your order history page click on the "Upgrade" link next to the product you wish to upgrade.
 
What are the terms of the licensing agreement?
 

Ordering

Do you have a TRIAL version of a DMXReady application that I can use to test my web server?
YES. We offer the Links Manager v1 and CMS Lite v2 for FREE testing purposes. Click to download. If this application runs successfully on your web server, so will all other DMXReady applications.
 
How many DMXReady applications are there?
We are constantly bringing out new applications and accessories based on our customers needs. Vist our products page for a list of our current and future applications.
 
I don't want to use PayPal or WorldPay, is there an alternative method of ordering?
Yes...You can pay by Check or Money Order in US funds to:

Netkinetic Inc.
373 Front Street West, Suite# 2610
Toronto, ON M5V 3R7 - CANADA

Please make Check or Money Order payable to Netkinetic Inc. You must include the following details with your payment:
1) Your MemberID number (You must sign up as a basic member to obtain a Member ID number)
2) The full name of the products you are ordering
Once your payment has been processed, you will receive an email confirmation that your order is available for download from your order history page inside the members area. Please allow 2 weeks for processing.
 

Product

Are there banners or other advertisements attached to your applications?
No. Our applications are designed to be be completely generic. You will not see any advertisements for DMXReady or anything else on your web pages.
 
Are v2 applications “backwards compatible” with v1 applications?
Yes, you can use v1 applications with v2 applications. The process is slightly different, but it is almost as easy to combine v1-v2 applications as it is with v2-v2 applications. See “I want to add a new DMXReady v1 application to my DMXReady CMS.” in “Installation,” above.
 
I am a professional web designer. Why do I need DMXReady Applications?
Time is the biggest factor. Rather than spend all that time scripting an application you can save yourself headaches – and your clients money – by reselling the application to them rather than billing for your time. Best of all, DMXReady applications are licensed for unlimited usage, so you can use the same application in several different websites.
 
I’m not a professional web designer. Can I still use DMXReady Applications?
Yes! Our applications easily plug into any Dreamweaver website in three steps. If you are familiar with Dreamweaver, this process should only take 5 minutes. Once you are plugged in, you can update your application’s data in real-time using the admin page via any standard browser. If you can write and send an e-mail, you can manage your own application.
 
What Makes DMXReady products different from other CMS applications?
DMXReady offers a much different approach to creating CMS software. One of the biggest differences is that we include a pre-built database so you do not have to configure one on your server. Also, all DMXReady applications are programmed in ASP (some are also available in PHP) which is easier for beginners to modify, and which is immune to popular PHP hacks and attacks. Perhaps most importantly, we offer fully open source applications so that you can customize to your heart’s content AND we offer full tech support for our products including extended Professional Services. You really do get it all with DMXReady.
 
What’s the difference between v1 and v2 applications?
DMXReady v2 applications represent the next generationť of applications. Among other things, v2 applications have a centralize database system, are easier to manage, and have advanced features like AJAX and online code/css editing. They are designed to make CMS even easier. See here for a complete list of features
 
Why ASP?
DMXReady applications are built using classic ASP for two reasons: it is a stable scripting platform, and it is easier to use than newer scripting languages. Some larger companies may require the advanced features offered by more advanced languages, but for 99% of web owners, ASP will get the job done faster and easier.
 

Refund Policy

Do you have a Refund Policy?
Yes…we offer a 100% money back refund if any one of the following conditions are confirmed by DMXReady support: 1. The application DOES NOT install/run on a web server that meets server requirements as outlined in the product specifications. 2. The application DOES NOT perform as demonstrated in the Live Demo or Trial Versions despite the honest efforts of the Client and DMXReady support. If you are still unsure, you can download a Trial Version prior to purchase. The Trial Versions are the ideal way for you to test server compatibility, ease of customization, ease of use and product suitability. If you are successful installing and customizing any trial application, you will be successful with the full version of all DMXReady applications. To request a refund, Simply submit a trouble ticket telling us why it did not meet your expectations and if we can't make it work for you, we will refund your payment. Refunds will only be issued if your request for refund meets the conditions as outlined in our Refund Policy.
Refund requests must be submitted within 15 days from the purchase date.
Our policy protects us from misuse of our software as it is sold as "source code" and can be copied, modified, used etc. without any controls. Our website provides multiple opportunities for our clients to scrutinize our products and make an informed and honest purchase decision (i.e. Trial Version Download, Online Live Demo, Pre-Sales Live Chat, Extensive Product Documentation etc). As such, we do not allow any exceptions to our Refund Policy.
 
How do I know that I am really getting what I pay for?
Each application listed on our website comes with a live demo to fully test the applications features and functionality. As well, we offer trial versions so you can test server compatibility and ease of customization. We also have a refund policy if the product fails to deliver on the promises outlined in our Guarantee.
 
What exactly is your 100% Gurantee?
1. We guarantee that all applications will perform exactly as the Live Demo if: a. application pages are uploaded to a web server that meets server requirements (see product specs). b. Installation and troubleshooting instructions are followed correctly. 2. We guarantee that all application files opened inside the Dreamweaver development environment will be recognized as Dreamweaver files and all Bindings, Server Behaviors, Databases and Components will register in the Applications Panel. 3. We guarantee that all applications are built using Macromedia's Dreamweaver, this guarantees you have complete control to customize the applications "look & feel" any way you wish using the features and visual design tools of Dreamweaver.
 

Security

How do I secure the database?
For extra security to prevent hackers from downloading the Access databases and getting hold of sensitive data like passwords, you should place your databases outside of the root of your web site in a private folder that is not accessible using a web browser. You will need to setup a DSN to connect to the database. Contact your web host for details.
 

Support

Do you have full Tech Support?
Yes. All Tech Support is offered through our DMXReady Online Support Desk. Unfortunately however, we cannot assist with issues that arise from customization. This is called “debugging” – something that you will need to learn as you modify your scripts! If you run into a problem that seems unsolvable, DMXReady recommends that you start your customization process again from the original application files.
 
I don’t need support – I need someone to do this for me! Can DMXReady help?
Yes, DMXReady has a full range of Professional Services from installation and database conversion to full website makeovers. Go to our Professional Services page for more information.
 
If I run into a problem, who do I contact?
First, you may want to try the DMXReady Online Support Desk. Many common technical problems are covered here. If you do not find the answer there, or if you are still having difficulties with your DMXReady application (including installation) you can submit a trouble ticket . For problems related to Dreamweaver, we suggest you visit the Adobe website at Adobe --- though we will assist our customers with those questions if possible too!
 

Troubleshooting

Does DMXReady have its own Troubleshooting Guide?
Yes. You can find the guide for your application on the Support Page -- simply scroll down to your application.
 
I am having problems with Dreamweaver. Can you help me with that?
If the problems you are experiencing are directly related to DMXReady apps and Dreamweaver, we can certainly help. Contact the Online Support desk. If your question is only about Dreamweaver, Adobe has an excellent Support Center, though we will try to help if possible.
 
Is there a secondary resource where I can get information regarding ASP & Databases?
Yes. You can either do an Internet search, or start at these two resources for good background information and practical tips: 1.http://www.aspfaq.com/ 2.http://www.programsdb.com/scriptscategory/1/0/1/0.html See also related link below:
 
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