Tech Support Options
Your DMXReady software purchase includes 30 Days FREE email support for installation & setup. If you are no longer eligible for free email support (30 days from date of purchase), we offer 2 additional email support options (refer to extended warranty program & pay-per-incident options below).
Free Tech Support
DMXReady customers are eligible for:
Extended Warranty Program
Enjoy worry-free ownership & usage for one year - $99/year. Receive priority email support, unlimited patches, bug fixes and updates of your DMXReady software product.Purchase Here
Purchase priority email support on a Pay-Per-Incident basis - $45/ticket. Receive personalized troubleshooting, debugging and coaching support for the resolution of "ONE" support incident.Purchase Here
To check the status of your ticket, reply to your ticket or review past tickets, click here.
SDK (Starter Edition) v1 Help Pages
User Guide SDK (Starter Edition) v1
What you need to complete installation:
- DMXReady SDK (Starter Edition) v1 zip file (download from members area)
- Winzip, 7-zip or other zip program
- FileZilla, BulletFTP, CuteFTP, Dreamweaver or other FTP client
- Unzip all files to your local site, the folder location on your computer that holds your website files.
- Upload all files and folders to your web server exactly as they were unzipped (DO NOT MODIFY file or folder names)
- Start using your application! - you can access the display page and admin page through the following url's (you need to substitute your domain name):
Location of Application:
Location of Admin Control Panel:
Your default login credentials for the Admin Area are:
Congratulations! You are now ready to setup your installation of SDK (Starter Edition) v1
- Open the Admin Control Panel of your application through any standard browser:
Location of Admin Control Panel:
- Adding, editing, and deleting entries and Settings is fairly intuitive. However, instructions can be found in the user guide. Be sure to use the “Save” button/link to save any changes you make before you exit the page.
- Configure your server permissions (if necessary): Depending on how your web host has configured your web space, you may encounter a problem where your changes are not being saved to the database. To solve this problem, you simply need to change the read/write permissions on your "/databases/" folder, found in your web space control panel. If you do not know how to do this, please contact your web host company for instructions.
- Configure your email settings (if necessary): Follow the instructions from the readme.html file included in the SDK (Starter Edition) v1 zip file or admin control panel for step-by-step instructions on how to configure your email settings to match your web hosts requirements.
- Securing Your Admin Area - For security reasons, remember to change the default username and password.
- Securing Your Database: DMXReady HIGHLY recommends you secure your database by following the instructions in our Online Knowledgebase.
- Troubleshooting Web Server Errors: Refer to our troubleshooting section if you encounter problems using SDK (Starter Edition) v1.
Warranty & Support Conditions
Your DMXReady software purchase includes:
- 15 Day full refund guarantee. See our refund policy for more info.
- 30 Days email support for installation & setup. See our support policy for more info.
- Full lifetime access to the DMXReady product support portal.
Skin SDK (Starter Edition) v1 with your own css template
It’s easy to skin SDK (Starter Edition) v1, whether you are using Bootstrap, CSS templates or the “old-fashioned” HTML templates. You get all the power of a database-driven CMS application built into your own beautiful designs. Here's how to do it:
- Download and Extract your Template & SDK (Starter Edition) v1 files to your local site folder.
- Create a copy of the main template file (index.html) and rename "index.asp".
- Open your new "index.asp" file and replace the placeholder html with the appropriate include files from SDK (Starter Edition) v1.
- Wrap the SDK (Starter Edition) v1 html with the appropriate CSS Div and Id classes using the original index.html file as a guide.
- Upload all files and you are ready to go!
This process may be challenging but the results are well worth it! It doesn't take much of a leap to figure out that you can do this with all your DMXReady applications – or your complete web site for that matter. Skin your old content for a new look and feel!
Want your app to look and work beautifully on ANY mobile device?
Now you can re-skin SDK (Starter Edition) v1 using the amazing Twitter Bootstrap responsive design framework. Designers and do-it-yourselfers can use SDK (Starter Edition) v1 as a jumping off point to build stunning custom CMS websites or develop slick web apps for the mobile web.
Test-drive DMXReady Links Manager v2 and see for yourself how you can modernize SDK (Starter Edition) v1 to look & work beautifully on ANY mobile device.
You are just two steps from plugging in your new DMXReady application directly into your new or existing website. First, enter your domain name (without the www.):