Customer Service and Tech Support Policy
Over the years, DMXReady has refined our support processes to assist you to the highest degree possible. We have many resources available to help point you in the right direction such as our extensive knowledgebase. We also provide customer assistance with customization tips, tricks, and tutorials through our DMXReady Support Desk and Classic ASP Garage blog. Any customer requiring additional assistance outside of what we provide to you in the form of our DMXReady knowledgebase and our 30 day email help after purchase is a customization project.
We encourage everyone to modify the HTML code and all scripting to meet your own specific needs. That being said, we unfortunately cannot provide free technical support for your customization efforts as our software is highly customizable. Debugging is an integral part of the customization process, and it's a skill that every web designer needs to learn.
DMXReady will provide to the software purchaser 30 days of email assistance plus lifetime access to our online knowledgebase with purchase of your DMXReady application. Solutions to most common issues can be found here in our DMXReady Support Desk. If you cannot find an answer to your problem - simply submit a ticket through our Online Support Desk. We will respond to a maximum of 2 separate support tickets per application within the first 30 days after your purchase. A support ticket is defined as one customer question or problem per ticket.
We will do our best to answer within 24 hours of receiving your ticket, Monday through Friday.
NOTE: most installation issues are usually related to third-party web host or server. Although DMXReady will assist in every way possible, certain difficulties will be referred to the above mentioned parties. In addition, there are literally dozens of web hosting companies all with varying security policies and server configurations. While we will assist you in every way possible, it is impossible to predict how our application might install & run in any given environment.
If you cannot find answers to your questions, you can submit a ticket to our support department and we'll provide you with a link to the area in the knowledgebase that can best help you. We will answer within 24 -48 hours of receiving your ticket, Monday through Friday - 9AM to 6PM EST.
UNCONDITIONAL MONEY BACK GUARANTEE - USE DMXREADY SOFTWARE RISK-FREE FOR 15 DAYS
We understand it's difficult to fully evaluate whether or not our software is right for you until you get under the hood. That's why we offer a Full Refund within 15 days of purchase. If the software does not meet your needs, you can simply request a full refund - no questions asked!
- Refund requests must be submitted within 15 days from the purchase date.
- All product code/files/zip must be deleted/removed from your computer and server.
If you have any questions or concerns, please contact DMXReady prior to purchase..
Adobe Inc. Affiliation
DMXReady is not affiliated in any way with Adobe Inc. All references to Adobe, including the name "Dreamweaver" and the slogan "Adobe Exchange Tested and Approved", are registered trademarks of Adobe Inc.
Copyright and Trademark Notice
All material found on this website (www.dmxready.com) and affiliated websites, including but not limited to trademarks, text, images, logos, web design, and names, are © copyright of DMXReady (Netkinetic Inc.), and my not be altered, reproduced, or republished without written permission.
All software sold on this site is also © copyright DMXReady, and is subject to the usage licenses described above.
Information supplied on these web pages is subject to change without notice and does not represent a commitment on the part of DMXReady or any reseller. This information does not represent a fixed specification or warranty. We reserve the right to change any part of the products without prior notice.
DMXReady and the DMXReady logos, banners, and other identifying images are registered trademarks of Netkinetic Inc.
Other companies, brands, and trademarks mentioned on this website are copyright of their respective owners.