Satisfaction Guarantee

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100% Satisfaction Guarantee

DMXReady stands behind its products, and always has since we launched in 2003. As part of our guarantee, DMXReady will personally support you with any unforeseen issues during installation and usage. We do everything we can to ensure that you get the most from your DMXReady software, and that your application or other DMXReady products work as advertised.

DMXReady offers a full money back refund if any one of the following conditions are confirmed by DMXReady support:

  1. The application DOES NOT install/run on a web server that meets server requirements as outlined in the product specifications.
  2. The application DOES NOT perform as demonstrated in the Live Demo or Trial Versions despite the honest efforts of the Client and DMXReady support.

If you are still unsure if any particular DMXReady application is right for you, you can download the Trial Version prior to purchase. The Trial Versions are the ideal way for you to test server compatibility, ease of customization, ease of use and product suitability. If you are successful installing and customizing any trial application, you will be successful with the full version of all DMXReady applications.

To request a refund, Simply forward a copy of the sales invoice to dmxready sales support telling us why it did not meet your expectations and if we can't make it work for you, we will refund your payment.


  1. Refunds will only be issued if your request for refund meets the conditions as outlined above.
  2. Refund requests must be submitted within 15 days from the purchase date.

This policy was designed to protect dmxready from misuse of our software as it is sold as "source code" and can be copied, modified, used etc. without any controls. Our website provides multiple opportunities for our clients to scrutinize our products and make an informed and honest purchase decision (i.e. Trial Version Download, Online Live Demo, Pre-Sales Live Chat, Extensive Product Documentation etc). As such, we do not allow any exceptions to our Refund Policy.

If you have any questions or concerns regarding the above restrictions, please contact dmxready prior to purchase.