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Tech Support Options

Your DMXReady software purchase includes 30 Days FREE email support for installation & setup. If you are no longer eligible for free email support (30 days from date of purchase), we offer 2 additional email support options (refer to extended warranty program & pay-per-incident options below).

Free Tech Support

DMXReady customers are eligible for:

  1. 30 Days of FREE email support (30 days from date of purchase). Click here to submit an email ticket.
  2. Lifetime access to knowledgebase and product documentation for:

Extended Warranty Program

Enjoy worry-free ownership & usage for one year -  $99/year. Receive priority email support, unlimited patches, bug fixes and updates of your DMXReady software product.

 Purchase Here

Pay-Per-Incident Support

Purchase priority email support on a Pay-Per-Incident basis - $45/ticket. Receive personalized troubleshooting, debugging and coaching support for the resolution of "ONE" support incident.

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Catalog Manager v1 Help Pages

User Guide Catalog Manager v1 

Getting Started 

DMXReady’s Catalog Manager Application allows customers to freely browse or search selections, read more details, see product shots, and of course, direct them to the “checkout” page. Control all product aspects in the Content Administration page including name, description, price, in-stock status, features, and links for support literature or downloads. Catalog Manager organizes all items by user-defined departments, categories, and sub-categories.

This Guide provides an installation overview, as well as a tutorial to get you started. Within minutes, you can have your first catalog items up and running on any existing website.

DMXReady Designer's Tip: Pre-Plan the Product Line

  • If you are inputting your client's current product line into Catalog Manager, you may want to discuss how the products are to be grouped before you start creating the catalog. Although this database-driven app is easily changed, you will save time if you have a good idea of how your client wants the products presented.

Creating A Catalog 

Add a New Department 

When you first start using DMXReady Catalog Manager, you will note a sample database containing Pump Supplier items for you to experiment with. When you are ready to set up your own catalog, you can delete these entries using the method below.

Before you start adding catalog items, you must first create the departments and categories.

  1. Open the admin.asp page through any standard browser: You will note a table with the following headers: Department, Category, Sub-Category, Name, Image, and a link listed as Insert New Item.
  2. Click on Insert New Item.
  3. Click on Add New Category. A pop-up box will appear.
  4. In the text box next to Create Department, add the department name.
  5. Click on the Create button, immediately to the right.
  6. Repeat steps 4 & 5 until all departments are added. (Note: more departments can always be added in the future by using the same procedure.)

Add a New Category 

  1. Open the admin.asp page through any standard browser:
  2. Click on Insert New Item
  3. Click on Add New Category. The same pop-up box will appear as with the Department steps.
  4. From the pull-down menu, select the correct department.
  5. In the text box, enter the name of the category.
  6. Click on the Create button, immediately to the right.
  7. Repeat steps 4-6 until all categories are added.
  8. For sub-categories, follow the same procedure, ensuring that both the department and category is selected from the respective pull-down menus.

Edit/Delete a Department/Category 

  1. Open the admin.asp page through any standard browser:
  2. Click on Insert New Item
  3. Click on Add New Category. The same pop-up box will appear.
  4. Scroll down until you see the list of departments, categories, and sub-categories. Click on the Delete or Edit links as required.
  5. For an edit, change the name and then click on Update Record. The name will change throughout the website automatically.

Add, Edit, and Delete a Manufacturer 

If you wish to list the manufacturer/supplier of any products, you can automatically set up a pull-down menu system, which you can use when you input your catalog items. If you do not wish to display manufacturers, skip this step.

  1. Open the admin.asp page through any standard browser:
  2. Click on Insert New Item
  3. Click on Add New Manufacturer. A pop-up box will appear.
  4. Click on the Insert New link (near top right) and enter the name into the text box.
  5. To edit or delete, scroll through the list in the pop-up box and click on the Delete or Edit links as required.

Add A New Item 

Once you have created all of your categories, you are ready to add the product/service line.

  1. Open the admin.asp page through any standard browser:
  2. Fill in the text boxes with the appropriate information.
  3. When finished, click on Update Record
  4. Note: for information about adding images and files, see below.


Due to security reasons, Site Chassis Manager does not auto backup any changes to your server. Therefore it is recommended that you save your changes often, and always before changing pages. If you fail to save your changes, not only will your edits not be “published” to your server, you will also lose any changes that you have made and you will have to start again.

Edit an Item 

  1. Open the admin.asp page through any standard browser:
  2. Scroll down to the item you wish to edit.
  3. Click on the Edit link next to the item.
  4. When finished editing, click on Update Record. All changes will be made throughout your website automatically.

Delete an Item 

  1. Open the admin.asp page through any standard browser:
  2. Scroll down to the item you wish to delete.
  3. Click on the Delete link next to the item. The item will be immediately removed from the database.

DMXReady Designer's Tip: To Avoid Losing Catalog Information Altogether...

If it is at all possible that you may want to reuse the entry again in the future, you may find it better to simply deactivate the item by clicking off the 'Activate' checkbox in the editing page. The entry will no longer appear to visitors of your page, but the information will still be available for you to change or activate as you need in the future.

There are similar checkboxes next to the Activate box to let your customers know if an item is available to order and/or is in stock.

Adding Support Pictures and Files 

Adding Images 

To add a picture of your product, or a graphical representation, you can insert two versions (one large, one small) of each picture. Ideally, the smaller picture should be 150 x 150 pixels, and the larger 400 x 400 pixels. You can use whatever size you would like, but using consistent sizes across your product line helps keep your Catalog look neat and orderly.

  1. In the Insert New Item page, locate the image file on your hard drive.
  2. Click Insert Record. All information, including the image files, will be uploaded to the server.

Adding Links and Download Files 

To add support literature, a link to a support/download/order page, or to enable the user to download the product directly:

  1. In the Insert New Item page, add the url location or the location of a file on your hard drive in the appropriate box.
  2. Click Insert Record. All information, including resource files, will be uploaded to the server.

These spots are useful if you want to add a pdf help/installation file, direct your customers to the ordering page, or if you want your customers to download the product (or a demo of the product) from the Catalog. You can also add links to other websites where support or demonstrations can be found. Any action that you want your customer to take can be included here – it’s up to you!

Activating Items 

Three check boxes allow you to indicate whether the item is Activated, Available to Order, and In Stock. If you wish to add even more information, download files, etc. click on Modify Additional Details. The application is fully customizable -- so use your imagination!

Install & Setup Catalog Manager v1 

click to view installation demo

What you need to complete installation:

Installation Instructions

  1. Unzip all files to your local site, the folder location on your computer that holds your website files.
  2. Upload all files and folders to your web server exactly as they were unzipped (DO NOT MODIFY file or folder names)
  3. Start using your application! - you can access the display page and admin page through the following url's (you need to substitute your domain name):

Location of Application:

Location of Admin Control Panel:

Your default login credentials for the Admin Area are:

    username: admin
    password: admin

Congratulations! You are now ready to setup your installation of Catalog Manager v1

Setup Instructions

  1. Open the Admin Control Panel of your application through any standard browser:

    Location of Admin Control Panel

  2. Adding, editing, and deleting entries and Settings is fairly intuitive. However, instructions can be found in the user guide. Be sure to use the “Save” button/link to save any changes you make before you exit the page.
  3. Configure your server permissions (if necessary): Depending on how your web host has configured your web space, you may encounter a problem where your changes are not being saved to the database. To solve this problem, you simply need to change the read/write permissions on your "/databases/" folder, found in your web space control panel. If you do not know how to do this, please contact your web host company for instructions.
  4. Configure your email settings (if necessary): Follow the instructions from the readme.html file included in the Catalog Manager v1 zip file or admin control panel for step-by-step instructions on how to configure your email settings to match your web hosts requirements.

Important Notes

Warranty & Support Conditions

Your DMXReady software purchase includes:

  1. 15 Day full refund guarantee. See our refund policy for more info.
  2. 30 Days email support for installation & setup. See our support policy for more info.
  3. Full lifetime access to the DMXReady product support portal.
Personalized priority support is available for purchase on a per ticket basis. See here for more info.

Skin Catalog Manager v1 with your own css template
It’s easy to skin Catalog Manager v1, whether you are using Bootstrap, CSS templates or the “old-fashioned” HTML templates. You get all the power of a database-driven CMS application built into your own beautiful designs. Here's how to do it:

  1. Download and Extract your Template & Catalog Manager v1 files to your local site folder.
  2. Create a copy of the main template file (index.html) and rename "index.asp".
  3. Open your new "index.asp" file and replace the placeholder html with the appropriate include files from Catalog Manager v1.
  4. Wrap the Catalog Manager v1 html with the appropriate CSS Div and Id classes using the original index.html file as a guide.
  5. Upload all files and you are ready to go!

    This process may be challenging but the results are well worth it! It doesn't take much of a leap to figure out that you can do this with all your DMXReady applications – or your complete web site for that matter. Skin your old content for a new look and feel!

Want your app to look and work beautifully on ANY mobile device?

Bootstrap Now you can re-skin Catalog Manager v1 using the amazing Twitter Bootstrap responsive design framework. Designers and do-it-yourselfers can use Catalog Manager v1 as a jumping off point to build stunning custom CMS websites or develop slick web apps for the mobile web.

Test-drive DMXReady Links Manager v2 and see for yourself how you can modernize Catalog Manager v1 to look & work beautifully on ANY mobile device.

Plug-in Wizard

You are just two steps from plugging in your new DMXReady application directly into your new or existing website. First, enter your domain name (without the www.):

Step 1 - Wizard Setup

Provide the domain/website address where Catalog Manager v1 is installed:

domain/website: ( i.e.