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Tech Support Options

Your DMXReady software purchase includes 30 Days FREE email support for installation & setup. If you are no longer eligible for free email support (30 days from date of purchase), we offer 2 additional email support options (refer to extended warranty program & pay-per-incident options below).

Free Tech Support

DMXReady customers are eligible for:

  1. 30 Days of FREE email support (30 days from date of purchase). Click here to submit an email ticket.
  2. Lifetime access to knowledgebase and product documentation for:

Extended Warranty Program

Enjoy worry-free ownership & usage for one year -  $99/year. Receive priority email support, unlimited patches, bug fixes and updates of your DMXReady software product.

 Purchase Here

Pay-Per-Incident Support

Purchase priority email support on a Pay-Per-Incident basis - $45/ticket. Receive personalized troubleshooting, debugging and coaching support for the resolution of "ONE" support incident.

 Purchase Here

Contact Us Manager v1 Help Pages

User Guide Contact Us Manager v1 

Getting Started 

Imagine going to a store, and nobody is ever there. The lights are on, you can even see the item you want to ask about through the window. Yet no matter how much you knock, you can’t seem to get anyone’s attention. Chances are, you won’t wait around long to get an answer.

With a website, that feeling of inattention can be even stronger since you literally can’t see anybody. And that feeling can reduce sales. The DMXReady Contact Us Manager makes sure that someone is paying attention by automatically generating an instant reply, while at the same time forwarding the visitor’s question or comment directly to the addressed contact. It’s like a cyber-secretary, a reassuring voice that says “Your message has been forwarded, and someone will be right with you!”

And like a secretary, your clients will love the fact that they can ‘leave forwarding instructions’ themselves – anyone with basic Internet and e-mail skills can use the browser-accessed Admin Page. Which means happier clients – and less call-backs for you!

Creating A Contact Us Page with DMXReady Contact Us Manager 

Add New Department 

When you first install DMXReady Contact Us Manager into a Dreamweaver MX website, you will note a sample database that you may experiment with. Once you are ready to start your own Contact page, you can delete these entries as shown below.

  1. Open the admin.asp page through any standard browser: You will note an empty table with the following headers: Contact Name, E-mail Address, Update Department, an Activated radio button, a Delete checkbox, and a link listed as Insert New Contact.
  2. Click on Insert New Contact.
  3. Click on Edit Dept.
  4. A pop-up box will appear. In the text box next to Add New Department, type the name of your first department and click on Insert New.
  5. The pop-up window disappears and you are back to the Contact Us creation page. Repeat the above process until all your departments are included.


Due to security reasons, Contact Us Manager does not autobackup any changes to your server. Therefore it is recommended that you save your changes often. If you fail to save your changes, not only will your edits not be “published” to your server, you will also lose any changes that you have made and you will have to start again.

Edit Department 

Once you have designated a department, it can be easily changed, replaced, or deleted. This can be done at anytime during creation or administration of the website; all changes made to department names will be automatically updated throughout the Contact Us page.

  1. From the admin page, click on Insert New Contact.
  2. Click on Edit Dept.
  3. When the pop-up window appears, select the department you wish to change. Once you've made the changes, click on Update.
  4. To delete the department altogether, click on Delete.

Insert New Contact 

Once you have created your departments, you are ready to add your list of contacts.

  1. From the admin page, click on Insert New Contact.
  2. Use the pull-down menu to select the department you want to enter the contact under (if applicable).
  3. In the corresponding text boxes, type all the information that you would like to display about that contact (name, title, address, phone, e-mail, etc.) There are not any "required" fields, though name and e-mail address are highly recommended. You may also include a photo with the contact name by typing the address of the photo (gif or jpeg) into the Photo text box, or by clicking the Browse button.
  4. Fill in the text boxes below the contact information table with the e-mail confirmation information.
  5. Click Insert Record. The contact information including the photo and the e-mail confirmation information will be automatically uploaded to your server.
  6. Repeat this process until all contacts are inserted into your Contact Us page.

Editing a Contact 

  1. From the admin page, click Edit next to the Contact that you wish to change. All the contact's information will appear just as you have entered it.
  2. Make the required changes and click Insert Record .

Deleting a Contact 

  1. From the admin page, click on the Delete checkbox next to the contact that you wish to remove.
  2. Click the Update button in the lower left corner. All information about this contact will be deleted from the server.

DMXReady Designer's Tip: To Avoid Losing Contact Information Altogether...

If it is at all possible that you may want to reuse the contact info again in the future, you may find it better to simply deactivate the contact by clearing the Activate checkbox on the admin page. The contact will no longer appear to visitors of your page, but the information will still be available to you to change or activate as you need in the future.

Install & Setup Contact Us Manager v1 

click to view installation demo

What you need to complete installation:

Installation Instructions

  1. Unzip all files to your local site, the folder location on your computer that holds your website files.
  2. Upload all files and folders to your web server exactly as they were unzipped (DO NOT MODIFY file or folder names)
  3. Start using your application! - you can access the display page and admin page through the following url's (you need to substitute your domain name):

Location of Application:

Location of Admin Control Panel:

Your default login credentials for the Admin Area are:

    username: admin
    password: admin

Congratulations! You are now ready to setup your installation of Contact Us Manager v1

Setup Instructions

  1. Open the Admin Control Panel of your application through any standard browser:

    Location of Admin Control Panel

  2. Adding, editing, and deleting entries and Settings is fairly intuitive. However, instructions can be found in the user guide. Be sure to use the “Save” button/link to save any changes you make before you exit the page.
  3. Configure your server permissions (if necessary): Depending on how your web host has configured your web space, you may encounter a problem where your changes are not being saved to the database. To solve this problem, you simply need to change the read/write permissions on your "/databases/" folder, found in your web space control panel. If you do not know how to do this, please contact your web host company for instructions.
  4. Configure your email settings (if necessary): Follow the instructions from the readme.html file included in the Contact Us Manager v1 zip file or admin control panel for step-by-step instructions on how to configure your email settings to match your web hosts requirements.

Important Notes

Warranty & Support Conditions

Your DMXReady software purchase includes:

  1. 15 Day full refund guarantee. See our refund policy for more info.
  2. 30 Days email support for installation & setup. See our support policy for more info.
  3. Full lifetime access to the DMXReady product support portal.
Personalized priority support is available for purchase on a per ticket basis. See here for more info.

Skin Contact Us Manager v1 with your own css template
It’s easy to skin Contact Us Manager v1, whether you are using Bootstrap, CSS templates or the “old-fashioned” HTML templates. You get all the power of a database-driven CMS application built into your own beautiful designs. Here's how to do it:

  1. Download and Extract your Template & Contact Us Manager v1 files to your local site folder.
  2. Create a copy of the main template file (index.html) and rename "index.asp".
  3. Open your new "index.asp" file and replace the placeholder html with the appropriate include files from Contact Us Manager v1.
  4. Wrap the Contact Us Manager v1 html with the appropriate CSS Div and Id classes using the original index.html file as a guide.
  5. Upload all files and you are ready to go!

    This process may be challenging but the results are well worth it! It doesn't take much of a leap to figure out that you can do this with all your DMXReady applications – or your complete web site for that matter. Skin your old content for a new look and feel!

Want your app to look and work beautifully on ANY mobile device?

Bootstrap Now you can re-skin Contact Us Manager v1 using the amazing Twitter Bootstrap responsive design framework. Designers and do-it-yourselfers can use Contact Us Manager v1 as a jumping off point to build stunning custom CMS websites or develop slick web apps for the mobile web.

Test-drive DMXReady Links Manager v2 and see for yourself how you can modernize Contact Us Manager v1 to look & work beautifully on ANY mobile device.

Plug-in Wizard

You are just two steps from plugging in your new DMXReady application directly into your new or existing website. First, enter your domain name (without the www.):

Step 1 - Wizard Setup

Provide the domain/website address where Contact Us Manager v1 is installed:

domain/website: ( i.e.